وصف الوظيفة
Role Overview
Sales Engineer at Ali & Sons Holding LLC. The role involves managing sales and service activities for process systems, equipment, and chemicals across industrial, government, and oil & gas sectors.
Company Overview
Ali & Sons Holding LLC is a multi-faceted conglomerate and pioneering force instrumental in shaping the direction and development of the UAE's economy. Since its establishment, the company has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes.
The group holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare. The group is aligned with some of the globe's most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent-A-Car.
Role Purpose
The Sales Engineer manages sales and service activities for process systems, equipment, and chemicals by developing customer relationships, preparing technical and commercial proposals, coordinating with suppliers and internal teams, securing purchase orders, following up on payments and collections, and providing technical and after-sales support to ensure customer satisfaction and successful project delivery.
Key Responsibilities
Project Management
- Lead and manage process technology projects from enquiry through delivery and after-sales support.
Supplier Coordination
- Prepare and submit supplier enquiries in accordance with instructions from the Section Head and Downstream Manager.
- Review supplier quotations and assist in evaluating and selecting the most suitable supplier based on technical and commercial requirements.
- Coordinate the delivery of equipment and chemicals to customers in collaboration with the Section Head and relevant internal teams.
- Coordinate with suppliers and business partners to resolve technical or product-related concerns.
Sales Development
- Prepare technical and commercial proposals for customers, conduct follow-ups, and support the process of securing purchase orders.
- Develop and maintain strong relationships with industrial, government, and oil & gas customers.
- Follow up with customers to obtain feedback on purchased equipment and chemicals and identify opportunities for further business.
- Identify potential business opportunities and contribute to achieving sales targets and business growth.
Financial & Administrative Management
- Follow up on supplier payments and customer collections in coordination with the Accounts & Finance team.
- Prepare and submit sales activity reports and other required reports to the Section Head.
Customer Support
- Provide technical and after-sales support for equipment and chemicals supplied to customers.
- Assist the Section Head and Downstream Manager in addressing customer complaints, technical issues, and troubleshooting requirements.
Stakeholder Coordination
- Maintain regular communication with customers and suppliers to ensure timely execution of sales and service requirements.
- Coordinate with the Sales Team, Accounts & Finance Department, Section Head, and Downstream Manager to ensure smooth execution of customer requirements.
Professional Development
- Attend technical and product training conducted by manufacturers and business partners as required.
General
- Perform any other duties as assigned by the Section Head, Downstream Manager, or General Manager.
Qualifications & Experience
- Bachelor's degree in engineering or a related discipline.
- Minimum 4 years of relevant sales experience, preferably in process systems, industrial equipment, chemicals, or a related technical industry.
- Strong technical sales and business development experience.
- Experience working with industrial, government, and/or oil & gas customers is preferred.
Skills & Competencies
- Strong understanding of technical proposals, quotations, supplier coordination, and customer negotiations.
- Excellent customer relationship management and communication skills.
- Fluency in English and Arabic is essential.
- Computer literate with good knowledge of standard business applications.
- Strong commercial awareness, problem-solving ability, and negotiation skills.
- Ability to manage multiple projects, customer requirements, and deadlines effectively.
Additional Information
- Willingness to attend manufacturer and business partner training as required.
- Opportunity to work in a dynamic technical and commercial environment, supporting projects and solutions across industrial, government, and oil & gas sectors.
- Collaborate with leading manufacturers, suppliers, and customers while developing technical, sales, and business development expertise.
- Contribute to meaningful projects, build long-term customer relationships, and grow your career within a diversified organization.