Sales Engineer

Role Overview

Sales Engineer at Al Shirawi Group. You will play a crucial role in driving sales and establishing strong customer relationships within the BSP/BSE department, leveraging expertise in HVAC and insulation to promote refrigeration equipment and contracting services.

Role Purpose

Generate sales enquiries, build and retain a strong client base, and provide technical expertise and support to customers, offering solutions tailored to their needs in the HVAC and insulation industry.

Key Responsibilities

Sales Generation & Lead Management

• Generate and qualify sales leads and convert them into successful sales.
• Generate enquiries.
• Prepare and deliver sales presentations and demonstrations to showcase products and services.

Customer Relationship Management

• Develop and maintain strong relationships with existing and potential customers.
• Build and retain a strong client base.
• Meet regularly with assigned accounts as directed by management.
• Provide post-sales support and ensure customer satisfaction through timely responses and resolutions.
• Monitor customer satisfaction and maintain strong customer skills.

Quotations & Negotiations

• Verify and ensure quotations are sent in concurrence with the sales coordinator.
• Conduct price negotiation at site level and follow up on orders.
• Follow up and manage outstanding payments with customers.

Technical & Strategic Support

• Provide technical expertise and support to customers, offering solutions tailored to their needs.
• Work closely with the engineering team to ensure a smooth sales process and accurate technical specifications.
• Stay updated with industry trends and advancements in HVAC and insulation technologies.
• Collaborate with the marketing team to create effective sales strategies and promotional materials.

Business Development

• Attend industry events, conferences, and trade shows to represent the company and network with potential clients.
• Achieve targets and deadlines.

Qualifications & Experience

• Bachelor's degree in Mechanical Engineering, HVAC, or a related field is preferred.
• Minimum 3-5 years of sales experience in the HVAC and insulation industry.
• Proven track record of successful sales and a results-driven mindset.

Skills & Competencies

• Strong knowledge of HVAC systems, insulation materials, and their applications.
• Excellent communication and interpersonal skills with the ability to build rapport with clients.
• Proficiency in using CRM systems and sales tracking software.
• Fluency in English is mandatory.
• Knowledge of Arabic is an advantage.
• Ability to work independently and manage multiple projects simultaneously.
• Ability to handle work and sales pressure.
• Ambitious, flexible, trustworthy, and goal-driven.

Additional Information

• Transferable Kuwait residency (Article 18) required.
• Valid Kuwait driver's license required.
• Willingness to travel within Kuwait for business purposes.
• Can join immediately.