Sales Coordinator - The Ritz-Carlton Abu Dhabi, Grand Canal

Role Overview

Sales Coordinator at The Ritz-Carlton Abu Dhabi, Grand Canal, a Marriott property located in Abu Dhabi.

Role Purpose

Support the Sales & Marketing department by managing administrative tasks, preparing sales documentation, processing client inquiries, and maintaining brand standards while maximizing revenue and guest loyalty.

Key Responsibilities

Administrative Support

• Perform general office duties including filing, sending emails, typing, faxing, and copying.
• Gather materials and assemble information packages such as brochures and promotional materials.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Sales Documentation & Process

• Prepare sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders.
• Enter, retrieve, reconcile, and verify information such as commissions, leads, and third-party data in sales software.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Client & Guest Communication

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Answer guest questions about property facilities and services, including hours of operation, rates and room types, packages, promotions, entertainment, restaurants, and special events.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.

Brand & Workplace Standards

• Promote awareness of brand image internally and externally.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Thank guests with genuine appreciation.
• Comply with quality assurance expectations and standards.

General Duties

• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: None required.
• License or Certification: None required.

Additional Information

Marriott International is committed to equal opportunity employment and actively fosters an environment where the unique backgrounds of associates are valued and celebrated. The company is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.