وصف الوظيفة
Role Overview
Sales Coordinator (Russian Speaker) at Accor, based at Raffles Doha and Fairmont Doha in Doha, Qatar. This role supports the Leisure Sales team in driving revenue through comprehensive administrative and operational support.
Company Overview
Raffles Hotels & Resorts is a legendary brand since 1887, operating at distinguished landmark addresses worldwide, curating culturally enriching and intellectually stimulating experiences while respecting local communities, heritage, and the environment.
Fairmont Hotels & Resorts operates a dynamic network of 90 spectacular properties with 34 more in the pipeline across 30 countries globally, from Hawaii to Canada, London, and the United Arab Emirates.
Raffles Doha and Fairmont Doha are two distinguished luxury brands united within the iconic Katara Towers. Raffles Doha offers intimate luxury and bespoke service rooted in elegance and artistry. Fairmont Doha embodies grand hospitality blending contemporary style with warmth and energy. Together they provide a dynamic environment for hospitality professionals passionate about excellence, valuing individuality, nurturing talent, and empowering colleagues to create remarkable experiences daily.
Role Purpose
The Sales Coordinator supports the Leisure Sales team in driving revenue for Raffles Doha and Fairmont Doha by providing comprehensive administrative and operational support. This role coordinates sales activities, manages client communications, prepares proposals and contracts, maintains accurate records, and ensures seamless execution of leisure business opportunities while strengthening client relationships and achieving leisure sales objectives.
Key Responsibilities
Sales Administration & Documentation
- Prepare proposals, contracts, and other sales-related documentation in a timely and accurate manner.
- Manage and maintain client accounts, correspondence, and sales records in the CRM system.
- Maintain organized filing systems and ensure all sales documentation is up to date.
Client & Partner Coordination
- Coordinate with travel agencies, tour operators, wholesalers, and other leisure partners.
- Assist in responding to client inquiries and follow up on quotations, contracts, and payments.
- Build and maintain positive relationships with internal and external stakeholders.
Operational Coordination
- Provide administrative and coordination support to the Leisure Sales team.
- Monitor room allocations, release dates, and booking status in coordination with Reservations and Revenue Management.
- Coordinate site inspections, familiarization trips, and client visits.
- Liaise with internal departments to ensure smooth execution of bookings and client requirements.
Reporting & Performance Tracking
- Prepare reports, sales activity updates, and performance trackers for the Leisure Sales team.
Events & Business Development
- Support the team in planning and coordinating sales missions, trade shows, and promotional events.
Compliance & Standards
- Ensure compliance with hotel policies, brand standards, and sales procedures.
- Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected.
- Create an environment where colleagues are empowered, supported and recognized.
General
- Perform other duties as assigned by the Director of Leisure Sales or Sales Managers.
Qualifications & Experience
- Diploma or bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Previous experience in a sales coordination, reservations, or hospitality sales role, preferably within a luxury hotel environment.
- Experience supporting leisure sales, travel agencies, tour operators, or wholesale business is an advantage.
Skills & Competencies
- Fluency in Russian essential to effectively communicate with Russian-speaking clients and business partners.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Experience with hotel systems such as Opera Cloud, Delphi, or other CRM and sales management platforms is preferred.
- Strong administrative, organizational, and time management skills.
- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent interpersonal skills with a customer-focused approach.
- Ability to work collaboratively with cross-functional teams while maintaining professionalism and confidentiality.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Flexibility to adapt to changing business needs and operational requirements.
Additional Information
- Completion of an AssessFirst questionnaire is mandatory; candidates will receive an email from AssessFirst shortly after applying to create a profile and complete this assessment, which enables exploration of compatibility with the role and the culture of luxury excellence.