Sales Coordinator

Role Overview

Sales Coordinator at Marriott, supporting the Sales & Marketing department.

Company Overview

St. Regis Hotels & Resorts operates more than 50 luxury hotels and resorts in premier locations worldwide. The brand delivers exquisite, bespoke, and anticipatory service through gracious hosts combining classic sophistication with modern sensibility, including signature Butler Service. St. Regis is part of Marriott International's portfolio of brands.

Role Purpose

Support the Sales & Marketing function by managing administrative tasks, preparing sales documentation, handling client communications, and processing sales-related information to maximize revenue while maintaining guest loyalty.

Key Responsibilities

Administrative Support

• Perform general office duties including filing, sending emails, typing, faxing, and copying.
• Gather materials and assemble information packages such as brochures and promotional materials.
• Prepare written documents accurately and completely.

Sales Documentation & Process

• Prepare sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders.
• Enter, retrieve, reconcile, and verify information in sales software, such as commissions, leads, and third-party data.

Client Communication & Service

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Answer guest questions about property facilities and services, including hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and special events.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.

Brand & Revenue Management

• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Professional Standards & Team Collaboration

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Thank guests with genuine appreciation.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.

Additional Information

Marriott International is committed to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.