وصف الوظيفة
Role Overview
Sales Coordinator at Radisson Hotel Group. The location is not specified in the source material.
Company Overview
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
Role Purpose
Support the smooth running of the sales department by delivering all aspects of the hotel's proactive sales initiatives and maximizing total revenue. Infuse the dynamic sales team with ambition, a results-driven approach, and genuine passion for engaging with customers to elevate sales efforts and ensure success in every interaction.
Key Responsibilities
Sales Operations & Revenue
- Support the smooth running of the sales department where all aspects of the hotel's proactive sales initiatives are delivered and total revenue is maximized.
- Deliver on departmental plans and objectives to ensure hotel initiatives and targets are achieved.
Guest Engagement & Service
- Work as part of a team that maximizes guest satisfaction and comfort.
- Deliver a positive and timely response to guest enquiries and problem resolution.
Task & Performance Management
- Take responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Collaborate with immediate reports, ensuring that costs and inventory are controlled and that productivity and performance levels are attained.
Stakeholder & Culture
- Build and maintain effective working relationships whilst promoting the company culture and values.
Compliance & Governance
- Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit.
- Perform follow-up as required.
Qualifications & Experience
- Experience in sales beneficial but not essential.
- Hands-on approach with a can-do work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions taking ownership for duties and tasks assigned.
- Personal integrity, with the ability to work in an environment that demands excellence.
- Experience of working with IT systems on various platforms.
Skills & Competencies
- Strong communication skills.
Additional Information
Radisson Hotel Group fosters an inclusive and supportive culture and welcomes applicants from all backgrounds, abilities, and experiences. The organization invests in growth, learning, and career development, offering pathways for advancement and a culture of continuous learning. Global benefits include special hotel rates for employees and loved ones at Radisson hotels worldwide, plus access to local perks and rewards tailored by country. The company celebrates diversity and supports employees through Employee Resource Groups and inclusion initiatives.