Sales Coordinator - Marriott Al Forsan

Role Overview

Sales Coordinator at Marriott Al Forsan, Abu Dhabi.

Company Overview

Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. The organization is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity, and is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Role Purpose

Promote awareness of brand image internally and externally. Ensure outstanding requests or problems from the previous day receive priority and are resolved. Provide accurate message reception, recording, and relay. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Key Responsibilities

Guest Service & Relations

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Open door and greet guests as they arrive in the lobby, as assigned.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Communications & Administration

• Receive, record, and relay messages accurately, completely, and legibly.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.

Staff Management & Development

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Safety & Compliance

• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Operations & Efficiency

• Attend daily line-ups promptly.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

General Duties

• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 2 years of supervisory experience.