Sales Coordinator

Role Overview

Sales Coordinator at Marriott. This position supports the Sales & Marketing team at a Marriott property.

Role Purpose

Support the Sales & Marketing department through administrative duties, document preparation, sales database management, and guest communication to promote brand awareness, maximize revenue, and maintain guest loyalty.

Key Responsibilities

Administrative Support

• Perform general office duties including filing, sending emails, typing, faxing, and copying.
• Gather materials and assemble information packages such as brochures and promotional materials.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.

Sales Operations

• Prepare sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders.
• Enter, retrieve, reconcile, and verify information in software involved in the sales process, including commissions, leads, and third parties.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Guest & Client Communication

• Answer guest questions about property facilities and services, including hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and special events.
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Brand & Professional Standards

• Promote awareness of brand image internally and externally.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.

Teamwork & Culture

• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Thank guests with genuine appreciation.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: None required.
• License or Certification: None required.

Additional Information

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. The company is committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.