وصف الوظيفة
Role Overview
Sales Coordinator at Alghanim Industries. This role serves as a key contact point for colleagues and customers, coordinating shipments, managing schedules, and facilitating team activities to maximize company performance and sustainable development.
Role Purpose
Facilitate the team's activities to maximize performance and long-lasting company development. Act as the primary point of reference for colleagues and customers by maintaining schedules, providing feedback, documentation and information, and handling all incoming shipments for external customers while coordinating with shipping lines, transporters, clearance teams and finance/group control teams.
Key Responsibilities
Shipment & Logistics Coordination
- Coordinate with external customers and suppliers to secure shipping documents well in advance of vessel arrival.
- Ensure clearance documents are ready when the vessel arrives to minimize delays.
- Coordinate with external customers and the warehouse to obtain delivery schedules in time.
- Coordinate with transport companies to deliver shipments strictly according to schedule and reduce demurrage payments.
- Update the internal tracking system at all times to provide shipment visibility to external customers.
- Inform clients of unforeseen delays or problems.
Documentation & Compliance
- Maintain the filing system with all original and copy documents received, along with payment advices and receipts.
- Verify all ocean freight and forwarder charges within the stipulated time from the date of receipt of documents.
- Keep systems updated at all times with all available information and data.
- Store and sort financial and non-financial data in electronic form and present reports.
- Ensure adherence to laws and policies.
Sales Support & Customer Service
- Update respective external clients with daily shipment status reports.
- Respond to complaints from customers and give after-sales support when requested.
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Handle the processing of all orders with accuracy and timeliness.
Team & Performance Management
- Monitor the team's progress, identify shortcomings and propose improvements.
- Assist in the preparation and organizing of promotional material or events.
Qualifications & Experience
- Bachelor's Degree in Business Administration or related field required.
- Certification in sales or marketing is an asset.
- 2+ years of sales coordinator experience.
Skills & Competencies
- Proficiency in Microsoft Office applications including Word, PowerPoint, Excel and Outlook.
- Proficiency in freight forwarding application systems.
- Problem-solving capabilities.
- Strong written and verbal communication skills.
- Strong organizational skills and detail oriented.
- Ability to handle multiple priorities.
- Team player with high level of dedication.
- Interest and experience in interacting with all levels and departments.
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