Sales Coordinator- InterContinental Jeddah

Role Overview

Sales Coordinator at InterContinental Jeddah, IHG Hotels and Resorts, based in Jeddah.

Role Purpose

Support the sales team by managing client communications, coordinating event logistics, maintaining accurate records, and ensuring seamless delivery of hotel services and special requests.

Key Responsibilities

Client Communication & Service

• Respond to client calls and special requests to obtain final details, dates, times, and hotel room and meeting room requirements.
• Regularly follow-up with clients and maintain accurate and updated information.
• Resolve requests and complaints to the satisfaction of the guest.
• Inform supervisor of major problems, complaints, disturbances, or dissatisfied clients.
• Answer phones and route calls to appropriate sales staff.

Administrative & Data Management

• Perform administrative duties such as typing proposals, letters, and contracts.
• Collect and update databases.
• Handle mail and faxes.
• Complete departmental monthly reports.

Coordination & Logistics

• Coordinate guest room tours and property tours as requested.
• Coordinate details with other departments regarding VIP amenities, special requests, and other service needs or special handling.
• Coordinate outside vendor service needs such as floral displays and audio/visual services where appropriate.
• Regularly follow-up to ensure set-up requirements meet client needs.

Team & Community Engagement

• Promote teamwork and quality service through daily communication and coordination with other departments.
• Participate in all community relations activities.
• Perform other duties as assigned, including maintaining calendars and attending to special guest requests.