Sales Coordinator – Freight

Role Overview

Sales Coordinator – Freight at GAC.

Role Purpose

To support the sales team by managing customer inquiries, preparing quotes, maintaining accurate customer and pricing records, and ensuring quality service information is current and accessible.

Key Responsibilities

Customer Service & Communication

• Respond to customer calls requiring information on GAC services, including pricing and product information.

Sales Support & Quotations

• Prepare and send quotes promptly for all customer and partner inquiries, including rate inquiries and RFOs.

Records & Database Management

• Maintain up-to-date cost and rate files and electronic files of quotations made.
• Enter correct customer booking information on GAC Sales and maintain records in MS Excel of all inquiries.
• Maintain electronic information database GAC Sales for prospects and current customers within territory.

Documentation & Knowledge

• Maintain and update quality service manuals for the department.
• Promote self-development and enhance market and competitor knowledge.