وصف الوظيفة
Role Overview
Sales Coordinator at Anantara Downtown Dubai, a global luxury hotel and resort brand rooted in Thai culture.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand, rooted in Thai culture with an intrinsic sense of authentic hospitality. The brand is inspired by the Sanskrit word meaning 'without end', embodying freedom, movement, and harmony. Anantara operates across the world in captivating locales ranging from pristine beaches and private islands to ancient sites and vibrant metropolises.
Role Purpose
The Sales Coordinator supports the hotel's revenue generation and client relationship management by developing new client contacts, maintaining account information, delivering professional client service, and liaising with operational teams to ensure seamless service delivery and achievement of sales targets.
Key Responsibilities
Account & Client Management
- Understand the relative importance and priority of the current account base and direct personal efforts accordingly.
- Support the development of new client contacts and maintain accurate information on potential revenue opportunities.
- Identify and support opportunities to upsell and cross-sell Minor Hotels products and services.
- Assist in establishing and maintaining client databases and using them effectively for promotions and marketing campaigns.
Sales Support & Reporting
- Achieve assigned personal financial and non-financial objectives in collaboration with department leadership.
- Maintain accurate management reports on business results and team member action plans.
- Actively participate in client familiarization trips, site inspections, sales trips, and roadshows as required to support the hotel's sales targets.
Operations & Coordination
- Liaise effectively with operational colleagues, particularly Front Office, Reservations, and Events, to ensure accurate and seamless delivery of services.
- Ensure all departmental paperwork, including letters, emails, contracts, and reports, is processed accurately and efficiently.
Financial & Professional Management
- Practice effective cost control and follow internal procedures for expenditure approval.
- Take responsibility for own professional development, including financial literacy, negotiation, and face-to-face selling skills.
Client Service
- Provide proactive, professional, and friendly assistance to all guests and clients.
Skills & Competencies
- Working knowledge of sales support tools, property property management system, sales software, and Microsoft Office applications.
- Financial literacy and negotiation skills.
- Face-to-face selling skills.
Additional Information
- Minor Hotels employees are expected to find new ways to look after the business, guests, and colleagues beyond the listed responsibilities.