Sales Consultant

Role Overview

Sales Consultant at Retal. Sales consultants find potential customers for the company's products, meet with clients at the company office or travel to client locations, and may be assigned a specific region. The role offers a pathway to managerial positions after several years in the field.

Role Purpose

To identify and acquire new customers, understand their needs, recommend appropriate products, and build long-term client relationships that generate repeat business and referrals.

Key Responsibilities

Customer Engagement & Needs Analysis

• Communicate with customers in person, by phone and by email to understand their needs.
• Recommend and select products for customers based on their individual needs.
• Describe products and explain their benefits and uses to potential customers.
• Use data to help customers understand how products can help them achieve their goals.

Sales Development & Growth

• Find potential customers through networking, cold calling, and industry research to increase sales.
• Research sales statistics and establish sales potential with new businesses in the target area.
• Discover target markets and advantages of other companies.
• Make sales appointments with clients.
• Demonstrate advanced sales knowledge.

Product & Service Knowledge

• Maintain a working knowledge of the company's various products and services.
• Conduct presentations to demonstrate to potential clients the benefits of company products.
• Provide training in how to use products when required.

Relationship Management

• Establish and nurture relationships with past customers and potential customers to facilitate sales.
• Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals.
• Follow up with clients to ensure satisfaction.
• Respond to new and current client base regarding complaints and service enquiries.

Strategy & Market Analysis

• Determine new ways to make products appealing by observing the environment and current trends.
• Always look for new ways to make products attractive to customers.
• Work with the marketing department to develop new sales strategies.
• Work with marketing team to ensure collaboration.

Administration

• Complete administrative tasks, such as processing and recording sales, as needed.

Qualifications & Experience

• Bachelor degree in Business Administration or Marketing.
• Minimum 2 years of experience in a relevant area of sales.
• Experience in developing leads and researching potential clients.

Skills & Competencies

• Outstanding negotiation skills.
• Excellent communication and interpersonal skills.
• Excellent organizational skills.
• Excellent time management and prioritization skills to meet deadlines and close sales in a timely manner.
• Experience setting sales goals.
• Excellent business sense and industry expertise.
• Excellent documentation and MS Office skills.
• Demonstrated and proven sales results.
• Willingness to adapt and implement new marketing strategies and sales methods.
• Work to strict deadlines.
• Trust-worthy, honest and loyal at extreme levels.
• Accurate, timely and self-driven.