وصف الوظيفة
Role Overview
Sales Consultant at Bloomingdale's, Al Tayer Group, Kuwait.
Role Purpose
Deliver excellent customer service by identifying customer needs, offering product advice, demonstrating suitable items, building key customer relationships, and maintaining store standards to achieve sales targets and cultivate customer loyalty.
Key Responsibilities
Customer Service & Sales
- Welcome and greet every customer in a warm and friendly manner.
- Demonstrate excellent customer service at all times.
- Identify customer needs through asking questions.
- Confidently recommend and demonstrate appropriate products.
- Recommend link products at every sale opportunity.
- Close the sale.
- Receive cash or payment in any authorized modes from customers.
- Issue receipts and bills against customer purchases.
- Provide professional cash point service.
- Recruit customers for the database, accurately entering their details on the POS system.
Customer Relations & Complaints
- Build relationships with key customers.
- Handle customer complaints professionally and efficiently, in line with the company after sales policy.
- Escalate to management if necessary.
Product & Store Knowledge
- Demonstrate and maintain product knowledge, fashion trends, and instore promotions at all times.
- Maintain clean and organized display, fitting rooms, and stock areas.
- Check stock levels daily and inform the store manager of depleting stocks to maintain optimum stock levels.
Compliance & Loss Prevention
- Maintain personal grooming standards as advised by the Store Manager.
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies.
- Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Qualifications & Experience
- High school qualification.
- 3 to 4 years retail sales or customer service experience.
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