Sales Consultant - Bloomingdale's Kuwait

Role Overview

Sales Consultant at Bloomingdale's Kuwait, operating under Al Tayer Group in Dubai, UAE.

Company Overview

Al Tayer Group is a leader in luxury retail in the Middle East. Al Tayer Insignia, the retail division, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home, and department store categories. The company has built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion, and Hospitality sectors. Brands represented include Bloomingdale's, Harvey Nichols, and Armani, among others.

Role Purpose

Deliver excellent customer service by identifying customer needs, offering product advice, and demonstrating suitable products. Build relationships with key customers, maintain store standards, achieve sales targets, and cultivate customer loyalty.

Key Responsibilities

Customer Service & Sales

• Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products.
• Recommend link products at every sale opportunity and close the sale.
• Recruit customers for the database, accurately entering their details on the POS system.

Point of Sale & Transactions

• Receive cash or payment in any authorized modes from customers, issue receipts and bills against their purchase, and provide professional cash point service.

Customer Care & Complaint Resolution

• Handle customer complaints professionally and efficiently, in line with the company after-sales policy, escalating to management if necessary.

Product & Store Knowledge

• Demonstrate and maintain product knowledge, fashion trends, and in-store promotions at all times.
• Maintain clean and organized display, fitting rooms, and stock areas.
• Check stock levels daily and inform the store manager of depleting stocks in order to replenish and maintain optimum stock levels.

Compliance & Loss Prevention

• Maintain personal grooming standards as advised by the Store Manager.
• Comply with all company policies and procedures, including refund and exchange policy, security, health and safety policies, and other applicable guidelines.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Qualifications & Experience

• High School qualification.
• 3 to 4 years retail sales or customer service experience.