Sales Consultant

Role Overview

Sales Consultant at Retal, reporting to the Sales Manager in the Sales & Marketing department. The role involves identifying potential customers, explaining product features and benefits, and closing sales through in-person meetings, phone, and email communication. Travel to client locations and assignment to a specific region may be required.

Role Purpose

Find and engage potential customers, understand their needs, recommend appropriate products, and establish long-term relationships to drive sales and generate repeat business and referrals.

Key Responsibilities

Customer Discovery & Prospecting

• Find potential customers through networking, cold calling, and industry research to increase sales.
• Research sales statistics and establish sales potential with new businesses in the target area.
• Develop leads and research potential clients.
• Make sales appointments with clients.
• Discover target markets and advantages of other companies.

Product Knowledge & Consultation

• Maintain a working knowledge of the company's various products and services.
• Recommend and select products for customers based on their individual needs.
• Describe products and explain their benefits and uses to potential customers.
• Demonstrate advanced sales knowledge.
• Use data to help customers understand how products can help them achieve their goals.
• Conduct presentations to demonstrate to potential clients the benefits of products.

Client Communication & Relationship Management

• Communicate with customers in person, by phone, and by email to understand their needs.
• Establish and nurture relationships with past customers and potential customers to facilitate sales.
• Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals.
• Follow up with clients to ensure they are satisfied.
• Respond to new and current client base regarding complaints and service enquiries.

Sales Strategy & Development

• Work with the marketing department to develop new sales strategies.
• Determine new ways to make products appealing by observing the environment and current trends.
• Always look for new ways to make products attractive to customers.
• Work with marketing team to ensure collaboration.

Administration & Reporting

• Complete administrative tasks, such as processing and recording sales, as needed.

Qualifications & Experience

• Bachelor degree in Business Administration or Marketing.
• Minimum 2 years of experience in a relevant area of sales.
• Experience in developing leads and researching potential clients.

Skills & Competencies

• Outstanding negotiation skills.
• Excellent communication and interpersonal skills.
• Excellent organizational skills.
• Excellent business sense and industry expertise.
• Demonstrated and proven sales results.
• Experience setting sales goals.
• Willingness to adapt and implement new marketing strategies and sales methods.
• Excellent documentation and MS Office skills.
• Excellent time management and prioritization skills to meet deadlines and close sales in a timely manner.
• Work to strict deadlines.
• Accurate, timely, and self-driven.
• Trust-worthy, honest, and loyal at extreme levels.