Sales Automation Specialist

Role Overview

Sales Automation Specialist at Etihad Airways, based in Abu Dhabi.

Company Overview

Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi. The organization connects people across continents and cultures while executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its workforce for a new era of excellence.

Role Purpose

Support the business in automating, calculating, and visualizing key operational processes including agency incentive calculations, management dashboards, and digital web components. Act as a bridge between business stakeholders and technical developers, gathering requirements, coordinating build activities, and providing hands-on support in Adobe Experience Manager (AEM), Tableau, and Salesforce reporting.

Key Responsibilities

Agency Incentive Calculations

• Gather and document business requirements to understand the structure of sales targets and incentive schemes across agency channels.
• Translate business requirements into clear technical specifications for the development team responsible for building calculations in Databricks.
• Coordinate with developers throughout the build cycle, validating logic against business intent and testing outputs for accuracy.
• Maintain documentation of incentive calculation rules, target structures, and version changes for audit and reference purposes.
• Troubleshoot discrepancies in calculated incentives and liaise with developers to resolve issues in a timely manner.

Dashboards and Data Visualization

• Design, build, and maintain dashboards and reports using Tableau to communicate performance, targets, and incentive outcomes to business stakeholders.
• Work with the business to define reporting requirements, key metrics, and preferred visualization formats.
• Ensure dashboards are accurate, refreshed on schedule, and presented in a clear, professional, and consistent format.

Adobe Experience Manager

• Capture business requirements for changes and enhancements to the trade and corporate websites.
• Design and create ad-hoc AEM components as required, working within existing design and governance standards.
• Collaborate with the existing team of AEM developers on planned development work, providing input on requirements and design.
• Investigate, correct, and resolve AEM issues independently or carry out development tasks when additional hands-on support is needed.
• Recommend improvements to website content, structure, and user experience based on business needs and industry best practice.

Cross-Functional Coordination

• Act as a liaison between business stakeholders and technical or development teams across Databricks, AEM, and Salesforce workstreams.
• Prioritize and manage multiple concurrent requests from different business areas.
• Identify opportunities for process automation and efficiency improvements across incentive calculation, reporting, and web content workflows.

Qualifications & Experience

• Minimum five years of experience with Power Apps and/or Power Automate.
• Working knowledge of Databricks, including familiarity with how calculation logic and data pipelines are structured (hands-on development not mandatory but a strong advantage).
• Understanding of agency or sales incentive structures, target-setting, and commission or incentive calculation concepts.
• Experience gathering business requirements and translating them into technical specifications.
• Exposure to Salesforce, particularly report and dashboard configuration.
• Ability to work independently, prioritize competing requests, and manage multiple projects simultaneously.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.

Skills & Competencies

• Proficiency in Tableau for dashboard design and data visualization.
• Strong PowerPoint skills for business presentations.
• Working knowledge of Adobe Experience Manager (AEM), including component creation and customization.
• Basic front-end troubleshooting skills (HTML, CSS, and JavaScript exposure preferred).
• Basic scripting or query skills such as SQL or Python to support validation of Databricks calculations.