وصف الوظيفة
Role Overview
Sales Associate - UAEN at Richemont, a global luxury group. The role is based within the Buccellati Maison, an Italian jewellery and high-jewellery house founded in 1919.
Company Overview
Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired worldwide for its craftsmanship and the uniqueness of its creations. The Maison is renowned for its distinctive style, inimitable design, and sophisticated Milanese heritage, at once glamorous and contemporary. Buccellati has been part of the global luxury group Richemont since September 2019, with the Buccellati family still present in the Company to perpetuate its style and unparalleled craftsmanship tradition. The Maison is known for techniques such as hand-engraving, dating back to the goldsmithing traditions of the Italian "bottega" of the Renaissance times.
Role Purpose
Manage a sales channel, such as direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure the channel meets or exceeds sales goals.
Key Responsibilities
Relationship & Account Management
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization.
- Enable effective two-way flow of information and resolution of issues.
- Manage relationships with channel partners and negotiate contracts.
- Provide training and support to ensure partners are equipped to sell the organization's products or services effectively.
Sales Strategy & Performance
- Set clear objectives for each sales call.
- Develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization.
- Gather and analyze relevant information.
- Secure agreement to a statement of customer requirements.
- Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.
Business Development
- Cultivate a personal network within the business sector and represent the organization at industry events.
- Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.
Solutions & Negotiation
- Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists.
- Present solutions to customer representatives and negotiate agreements within predefined commercial parameters.
- Review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.
- Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
Contract & Compliance Management
- Manage a portfolio of contracts and negotiate service-level agreements.
- Plan, coordinate, and supervise activities related to major contracts.
- Implement and control compliance management for specific segments of the organization's external partners.
Systems & Operations
- Oversee the implementation and maintenance of the CRM system within the area of responsibility.
- Identify and communicate opportunities for system improvement to enhance customer relationship management.
Knowledge & Development
- Develop product education courses to meet identified needs, improving performance and meeting business requirements.
- Act as a subject matter expert in technology, policy, regulation, or operational management for the team.
- Maintain external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.
- Ensure general supervision of more junior colleagues.
Compliance & Values
- Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.
Qualifications & Experience
- Master's Degree or equivalent level of education.
- Extensive experience enabling the job holder to handle the majority of situations and advise others.
- Experience in general supervision of more junior colleagues.