Sales Associate- Steve Madden

Role Overview

Sales Associate at Steve Madden, Apparel Group. The Sales Associate represents the brand by maximizing sales and delivering exceptional customer service while maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience.

Role Purpose

The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Appearance & Professional Standards

• Present a well-groomed and professional appearance at all times.
• Maintain flexibility and availability to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Operations & Loss Prevention

• Operate the Point of Sale (POS) system efficiently for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Process payments accurately through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Qualifications & Experience

• Bachelor's degree.
• Previous experience in a sales role is preferred.

Skills & Competencies

• Effective communication and interpersonal skills.
• Point of Sale (POS) system operation.
• Product knowledge and inventory management.
• Cash handling and payment processing.