وصف الوظيفة
Role Overview
Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.
Role Purpose
To deliver outstanding customer service, drive sales through effective product knowledge and suggestive selling, maintain visual merchandise standards, and execute point-of-sale operations while upholding brand representation and store security.
Key Responsibilities
Customer Service
- Greet customers and assist them in selecting the right product.
- Convert window shoppers to buyers.
- Promote the Club Apparel Loyalty Program for repeat sales.
- Serve customers with the highest standards and follow the company GUEST guideline: Greet, Understand, Explain, Sell, Thank.
- Maintain up-to-date product knowledge across various brands in the group for suggestive selling.
Merchandise & Visual Presentation
- Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
- Follow all visual merchandise guidelines and maintain stock norms on clearance.
- Record inventory inward and outward and maintain reports.
- Ensure minimal stock loss through vigilance and accuracy.
Store Operations
- Handle the Point of Sale (POS) billing counter efficiently.
- Tally cash in the till at the beginning and end of shifts.
- Issue receipts, refunds, and change to customers correctly.
- Process payments by cash, credit card, voucher, and automatic debit.
- Perform store maintenance and visual presentation tasks as assigned by store manager or assistant store manager.
- Adhere to Standard Operating Procedures and Loss Prevention Policies.
- Maintain awareness and vigilance of store security without negligence.
- Maintain confidentiality of sales figures to outside parties.
Flexibility & Availability
- Remain presentable and well-groomed at all times.
- Work extended hours during sale periods.
- Work varied shifts and overtime as per business requirement.
Skills & Competencies
- Product knowledge and brand awareness.
- Customer service and sales ability.
- Point of Sale (POS) system operation.
- Cash handling and reconciliation.
- Visual merchandising standards.
- Inventory management.
- Flexibility and adaptability to shift patterns and extended hours.
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