وصف الوظيفة
Role Overview
Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.
Role Purpose
Deliver outstanding customer service and operational excellence to drive sales growth, maintain visual merchandising standards, and uphold brand representation across all store activities.
Key Responsibilities
Customer Service
- Greet customers and assist them in selecting the right product.
- Convert window shoppers to ultimate buyers.
- Promote the Club Apparel Loyalty Program for repeat sales.
- Serve customers with the highest standards following the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
- Maintain up-to-date product knowledge of various brands within the group for suggestive selling to customers.
Merchandise & Visual Presentation
- Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
- Follow all Visual Merchandising (VM) guidelines and maintain Stock Norms on clearance.
- Record inventory inward and outward and maintain reports of the same.
Operations & Store Maintenance
- Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.
- Handle the Point of Sale (POS) billing counter efficiently.
- Tally money in the cash till at the beginning and end of shifts.
- Issue receipts, refunds, and change to customers correctly.
- Process payments by cash, credit cards, vouchers, and automatic debits.
- Adhere to Standard Operating Procedures (SOP) and Loss Prevention Policies.
- Ensure awareness and vigilance at all times of security in the store without negligence.
- Maintain confidentiality of sales figures to outside parties.
- Ensure minimal stock loss through proper product knowledge and care.
Flexibility & Availability
- Be flexible to work extended hours during sale periods.
- Be flexible to work varied shifts and overtime as per business requirement.
Qualifications & Experience
No specific qualifications or experience requirements are stated in the source material.
Skills & Competencies
- Presentable and well-groomed appearance at all times.
- Point of Sale (POS) system proficiency.
- Cash handling and reconciliation.
- Product knowledge across multiple brands.
- Customer service excellence.
- Visual merchandising awareness.
- Inventory management.
Additional Information
- Must be flexible to work extended hours during sale periods and varied shifts including overtime as per business requirement.
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