وصف الوظيفة
Role Overview
Sales Associate at Riaget, a luxury watch and high jewelry Manufacture under Richemont.
Company Overview
Since 1874, Piaget has been committed to bringing the spirit of luxury to life through a constant quest for creativity, unlimited innovation, and respect for excellence. The organization is a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious, and exceptional. The founder's motto—Always do better than necessary—remains the guiding principle for all colleagues across the world.
Role Purpose
Manage a sales channel, such as direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure the channel meets or exceeds sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to equip partners to sell the organization's products and services effectively.
Key Responsibilities
Strategic Account Management
- Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization.
- Enable effective two-way flow of information and resolution of issues with key stakeholders.
- Set clear objectives for each sales call and develop presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers.
- Gather and analyze relevant information to secure agreement to a statement of customer requirements.
Channel Development
- Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence.
- Enhance the visibility and reputation of the organization, its products, and services.
- Manage relationships with channel partners and provide training and support to ensure partners are equipped to sell effectively.
Solution Design & Negotiation
- Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs.
- Incorporate input from relevant internal specialists.
- Present solutions to customer representatives and negotiate agreements within predefined commercial parameters.
- Review and authorize sales proposals from team members that deviate from standard terms.
- Escalate issues to senior management as necessary.
- Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
Performance & Contract Management
- Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.
- Manage a portfolio of contracts and negotiate service-level agreements.
- Plan, coordinate, and supervise activities related to major contracts.
Systems & Compliance
- Oversee the implementation and maintenance of the CRM system within the area of responsibility.
- Identify and communicate opportunities for system improvement to enhance customer relationship management.
- Implement and control compliance management for specific segments of the organization's external partners.
Expertise & Development
- Act as a subject matter expert in technology, policy, regulation, or operational management for the team.
- Maintain external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices.
- Develop product education courses to meet identified needs, improving performance and meeting business requirements.
- Attend conferences and read specialist media to support continuing professional development.
- Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.
Qualifications & Experience
- Master's Degree or equivalent level of education.
- Extensive experience enabling the job holder to handle the majority of situations and advise others.
- Experience in general supervision of more junior colleagues.