وصف الوظيفة
Role Overview
Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.
Role Purpose
Deliver outstanding customer service and operational excellence to drive sales, maintain store standards, and represent the brand through product knowledge, visual merchandising, and adherence to company policies.
Key Responsibilities
Customer Service
- Greet customers and assist them in selecting the right product.
- Convert window shoppers to ultimate buyers.
- Promote the Club Apparel Loyalty Program of the company for repeat sales.
- Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
- Maintain up-to-date product knowledge of the various brands within the group for suggestive selling.
Merchandise & Visual Presentation
- Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
- Ensure all visual merchandising guidelines are followed.
- Maintain all stock norms on clearance.
- Record inventory inward and outward and maintain reports.
Operations & Store Maintenance
- Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.
- Handle the POS (Point of Sale) and billing counter efficiently.
- Tally money in the cash till during the beginning and end of shifts.
- Issue receipts, refunds, and change to customers correctly.
- Process payments by cash, credit cards, vouchers, and automatic debits.
- Be flexible to work varied shifts and overtime as per business requirement.
- Be flexible to work extended hours during the sale period.
Security & Compliance
- Ensure awareness and vigilance at all times of store security without negligence.
- Adhere to Standard Operating Procedures and Loss Prevention Policies.
- Maintain confidentiality of sales figures to outside parties.
- Ensure minimal stock loss.
Skills & Competencies
- Product knowledge across brands in the group.
- Customer service excellence.
- Point of Sale (POS) system operation.
- Cash handling and payment processing.
- Visual merchandising awareness.
- Inventory management.
Additional Information
- Must be presentable and well-groomed at all times.
- Flexible to work extended hours during sale periods.
- Flexible to work varied shifts and overtime as per business requirement.
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