وصف الوظيفة
Role Overview
Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.
Role Purpose
Represent the brand and drive sales through exceptional customer service, operational excellence, and visual merchandising. Perform store maintenance and visual presentation duties as assigned by store management.
Key Responsibilities
Customer Service
- Greet customers and assist them in selecting the right product.
- Convert window shoppers to ultimate buyers.
- Promote the Club Apparel Loyalty Program for repeat sales.
- Serve customers with the highest standards following the company guideline of selling: GUEST (Greet, Understand, Explain, Sell, Thank).
- Maintain up-to-date product knowledge across various brands in the group for suggestive selling.
Merchandise & Visual Presentation
- Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
- Ensure all visual merchandising guidelines are followed and stock norms on clearance are maintained.
- Record inventory inward and outward and maintain reports of the same.
- Ensure minimal stock loss through diligent product knowledge.
Point of Sale & Transactions
- Handle the POS (Point of Sale) billing counter efficiently.
- Tally money in the cash till during the beginning and end of shifts.
- Issue receipts, refunds, and change to customers correctly.
- Process payments by cash, credit cards, vouchers, and automatic debits.
Store Operations & Security
- Perform various operational duties including store maintenance as assigned by store manager or assistant store manager.
- Ensure awareness and vigilance at all times of security in the store without any negligence.
- Adhere to Standard Operating Procedures and Loss Prevention Policies.
- Maintain confidentiality of sales figures to outside parties.
- Be flexible to work varied shifts and overtime as per business requirement.
- Be flexible to work extended hours during sale periods.
Skills & Competencies
- Presentable and well-groomed appearance at all times.
- Product knowledge across multiple brands.
- POS system operation.
- Cash handling and reconciliation.
- Customer service excellence.
- Visual merchandising awareness.
- Inventory management.
- Flexibility and adaptability to shift schedules and extended hours.
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