Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.

Role Purpose

Represent the brand and drive store sales through exceptional customer service, retail excellence, and operational execution. Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager or assistant store manager.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling: GUEST (Greet, Understand, Explain, Sell, Thank).
• Maintain updated knowledge about the various brands of the group for suggestive selling to customers.

Merchandise & Visual Presentation

• Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
• Ensure all visual merchandising guidelines are followed and all stock norms on clearance are maintained.
• Record inventory inward and outward and maintain reports of the same.

Point of Sale & Transactions

• Handle the POS (Point of Sale) billing counter efficiently.
• Tally money in the cash till during the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Store Operations & Security

• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Adhere to standard operating procedures and loss prevention policies.
• Maintain confidentiality of sales figures to outside parties.
• Maintain minimal stock loss through accurate product knowledge and inventory management.

Skills & Competencies

• Presentable and well-groomed appearance at all times.
• Up-to-date product knowledge across multiple brands.
• Flexibility to work extended hours during sale periods.
• Flexibility to work varied shifts and overtime as per business requirement.