Sales Assistant - Dubai

Role Overview

Sales Assistant – Dubai with Golden Goose, a luxury fashion brand committed to authenticity and timeless design.

Company Overview

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Role Purpose

The Sales Assistant (Style Maker) introduces clients to the Golden world, explaining the heritage and values of the Brand. This role is dedicated to crafting complete and personalized Golden total looks for clients, capturing their dreams and reflecting their personality. The position is pivotal in achieving high levels of client satisfaction through Golden narrative, exceptional service, and fostering enduring relationships.

Key Responsibilities

Sales & Customer Experience

• Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Customer Relationship Management

• Cultivate and sustain positive customer relationships by making clients feel relevant in the Golden Family.
• Embrace omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Store Operations & Compliance

• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening and closing, inventory management, and maintaining compliance with GDPR and health and safety standards.

Digital & Technology

• Utilize IT and digital tools effectively to enhance business processes and customer engagement, including Golden App, Sales Force, Xstore, and Stealth.

Qualifications & Experience

• Minimum 1–3 years of relevant experience in luxury retail.
• Fluency in English; additional language knowledge is considered a plus.

Skills & Competencies

• Self-motivation with positive attitude and professional selling techniques.
• Strong customer focus with excellent presentation, interpersonal, and communication skills.
• Ability to monitor, catch, and understand the most relevant industry trends and good understanding of local market dynamics, both online and offline.
• Flexibility to adapt to the evolving needs of the business and customers.
• Strong team player.

Additional Information

Golden Goose is an equal opportunity employer and passionately believes that strength lies in people's uniqueness. Applications from individuals of all backgrounds, experiences, and perspectives are encouraged.