Sales and Service Support - Abu Dhabi

Role Overview

Sales and Service Support position in Abu Dhabi with Hermès Paris, reporting to Hermès Middle East.

Company Overview

Hermès is an independent, family-owned French house founded in 1837, creating and selling high-quality objects. The company employs nearly 25,185 people worldwide and operates over 300 stores around the world. Hermès is driven by entrepreneurial spirit and consistently high standards, cultivating freedom and autonomy of individuals through responsible management. The house perpetuates transmission of exceptional know-how through strong territorial anchoring that respects people and resources, supported by sixteen artisanal métiers.

Role Purpose

As part of the sales and service support team, you will play a crucial role in ensuring operational excellence by managing inventory, coordinating stock replenishment, and supporting the sales team in delivering exceptional client experience.

Key Responsibilities

Operations & Inventory

• Oversee and assess customer service staff activities and provide regular performance-related feedback
• Monitor daily activities of various operations in store
• Coordinate with the logistics departments to ensure that documents of SAV parcels are well prepared
• Liaise with stock team and cash desks regarding Credit Notes and Supplier Returns
• Maintain documentation pertaining to customer service department and store activities

Sales & Customer Service Support

• Assist customer service staff with duties where required
• Support the sales team in delivering exceptional client experience
• Manage cashier coverage and customer flow to ensure proficient customer service
• Investigate and solve customer service complaints received through various channels
• Follow up with calls and messages

Training & Policy Implementation

• Train staff in areas of store operations and company policies
• Assist with development and implementation of service policies
• Explain service policies to staff and customers

Teamwork & Collaboration

• Participate interactively and positively in all morning briefings and team meetings to optimize teamwork and problem solving
• Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team
• Share positive ideas and experiences with colleagues
• Build effective relationships using appropriate verbal and non-verbal communication with other staff

General

• Perform additional duties where needed

Qualifications & Experience

• Previous experience in a retail support, stockroom, or operational role, ideally in a retail luxury environment
• Familiarity with inventory management systems, stock processes, and operational best practices

Skills & Competencies

• Strong organizational skills with attention to detail and ability to multitask
• Excellent communication and teamwork skills to support seamless coordination with store team
• Interactive and positive engagement
• Respect and consideration for colleagues

Additional Information

Measures of Success

• Operational efficiency
• Support for sales team
• Client satisfaction
• Team collaboration