وصف الوظيفة
Role Overview
Sales and Service Engineer at Al Shirawi Group. The role is based in Kuwait and focuses on developing and managing HVAC Annual Maintenance Contract (AMC) business.
Role Purpose
Drive new business development for HVAC AMC contracts across a range of equipment types, conduct site assessments, prepare technical and commercial proposals, and maintain customer relationships to achieve sales and revenue targets.
Key Responsibilities
Business Development
- Develop new business for HVAC AMC contracts covering DX, Package Units, AHU, FCU, Chillers and associated equipment.
- Identify additional opportunities for repair, replacement, retrofit and spare parts.
- Follow up and convert AMC enquiries into contracts.
Customer Engagement
- Conduct customer visits and site surveys to assess equipment condition and maintenance requirements.
- Maintain strong relationships with building owners, FM companies, contractors and end users.
- Prepare AMC/service quotations, scope of work and commercial proposals.
Execution & Coordination
- Coordinate with service teams to ensure smooth AMC execution and customer satisfaction.
Sales Performance
- Achieve assigned AMC sales, revenue and GP (Gross Profit) targets.
Qualifications & Experience
- Qualification in Mechanical or HVAC Engineering.
- 3–5 years of experience in HVAC service and AMC sales.
- Strong knowledge of DX systems, Package Units and Chilled Water systems.
- Kuwait or GCC experience preferred.
Skills & Competencies
- Good customer relationship skills.
- Strong communication skills.
- Strong negotiation skills.
Additional Information
- Valid Kuwait driving licence preferred.
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