وصف الوظيفة
Role Overview
Sales Ambassador at Riaget, part of Richemont. This role manages sales channels including direct sales, online sales, and retail sales, developing and implementing strategies aligned with business objectives while building relationships with channel partners and customers.
Company Overview
Piaget, founded in 1874, is committed to bringing the spirit of luxury to life through creativity, innovation, and excellence. The organization operates as a fully integrated Manufacture mastering watchmaking and high jewelry know-how, excelling in rare, precious, and exceptional offerings. The founding motto—"Always do better than necessary"—guides colleagues worldwide.
Role Purpose
Develop and implement channel sales strategies, identify new business opportunities, set sales targets, and monitor performance metrics to ensure the channel meets or exceeds sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure effective product and service delivery.
Key Responsibilities
Relationship & Account Management
- Develop and implement relationship management plans for complex potential customer accounts.
- Identify and build relationships with relevant decision-makers and influencers within customer organizations.
- Enable effective two-way flow of information and resolution of issues.
- Set clear objectives for each sales call and tailor presentations to known interests, needs, issues, and concerns of decision-makers.
- Gather and analyze relevant information to secure agreement on customer requirements.
Sales Strategy & Solutions
- Develop and implement channel sales strategies that align with overall business objectives.
- Configure complex product-and-services solutions and associated contractual terms meeting customer mid- to long-term needs.
- Incorporate input from relevant internal specialists in solution design.
- Present solutions to customer representatives and negotiate agreements within predefined commercial parameters.
- Review and authorize sales proposals from team members that deviate from standard terms.
- Escalate issues to senior management as necessary.
Market Development & Visibility
- Cultivate a personal network within the business sector.
- Represent the organization at industry events to obtain market intelligence.
- Enhance visibility and reputation of the organization, its products, and services.
Pricing & Commercial Management
- Manage and deliver pricing and terms projects.
- Negotiate with external strategic partners on pricing and terms.
- Manage a portfolio of contracts and negotiate service-level agreements.
- Plan, coordinate, and supervise activities related to major contracts.
Performance & Compliance
- Identify new business opportunities aligned with organizational objectives.
- Control specific segments of the organization's business performance metrics.
- Ensure strategic alignment with financial goals and objectives.
- Implement and control compliance management for specific segments of the organization's external partners.
Systems & Process Improvement
- Oversee implementation and maintenance of the CRM system within the area of responsibility.
- Identify and communicate opportunities for system improvement to enhance customer relationship management.
Team Development & Expertise
- Develop product education courses to meet identified needs.
- Improve performance and meet business requirements through training initiatives.
- Act as a subject matter expert in technology, policy, regulation, or operational management for the team.
- Maintain external accreditations and in-depth understanding of current and emerging external regulations and industry best practices.
- Pursue continuing professional development, attend conferences, and read specialist media.
- Provide training and support to channel partners to ensure they are equipped to sell the organization's products or services effectively.
Diversity & Inclusion
- Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.
Qualifications & Experience
- Master's Degree or equivalent level of education.
- Extensive experience enabling the job holder to handle the majority of situations and advise others.
- Experience in general supervision of more junior colleagues.