Sales Advisor

Role Overview

Sales Advisor at Al Tayer Group. The role involves planning, initiating, and conducting the sales process with customers visiting the showroom or during sales calls, and contributing to the achievement of sales targets.

Role Purpose

To execute the complete sales cycle from customer engagement through vehicle handover, maintain prospect relationships, and deliver exceptional customer service while meeting agreed monthly sales targets and budgets.

Key Responsibilities

Sales Execution

• Carry out sales in accordance with pre-agreed monthly targets and budgets.
• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs, and offer qualified advice on product specifications.
• Maintain close contact with prospect customers, make sales calls, and visit them to suit their schedule and convenience.
• Introduce and follow up suitable sales prospects.
• Participate in seasonal sales campaigns and promotions to maximize sales penetration.

Customer Service & Satisfaction

• Provide the highest degree of customer service and satisfaction at all times in accordance with the company's sales policies and procedures to maximize future recommended or repeat sales.
• Ensure that the customer is aware of all available extras, accessories, and warranties.
• Provide customers with qualified advice on vehicle finance and insurance facilities.
• Notify customers of delays, changes in requirements and specifications, if any, ensuring smooth conclusion of vehicle handover.

Documentation & Administration

• Prepare and maintain visit and call reports or logs highlighting salient features and advise the Manager of the same.
• Ensure pre-delivery inspections and proper documentation of the sales transaction.
• Ensure details of all vehicle transactions are accurately completed, recorded, and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.

Reporting & Performance

• Report weekly and monthly on agreed performance data, comparing actual with targeted and budgeted performance.

Market & Customer Intelligence

• Maintain customer database and contribute towards the development of the prospects list.
• Keep abreast of competition in this segment of cars.

Qualifications & Experience

• Degree in any discipline or through automotive vocational route.
• 3 to 5 years solid experience in fleet sales in the GCC market.

Skills & Competencies

• Good knowledge of automobile sales gained through formal training or work experience.
• Bilingual capability in Arabic and English preferred.
• Attention to detail and concern for quality.
• Dynamic and proactive personality.