وصف الوظيفة
Role Overview
Sales Advisor at Al Tayer Group, Lincoln dealership in Fujairah, UAE. Plan, initiate and conduct sales processes with customers visiting the showroom or during sales calls, and contribute to achieving monthly sales targets.
Company Overview
Al Tayer Motors is a premium destination for luxury automotive excellence in the UAE, representing some of the world's most prestigious brands. The organization employs approximately 3,000 professionals representing more than 42 nationalities and fosters an inclusive environment where employees have the opportunity to grow, achieve, and thrive. Success is rooted in organizational culture, global outlook, and diverse experiences that form a high-performing team. The culture is built on the belief that luxury is not just about the vehicles offered, but the people who bring those brands to life. Innovation goes beyond technology and is about empowering people to exceed expectations and shape meaningful experiences that inspire excellence.
Role Purpose
To manage the complete sales process from customer engagement through vehicle handover, maintain accurate records and documentation, build and nurture customer relationships, and deliver exceptional service in accordance with company policies to maximize repeat and recommended sales.
Key Responsibilities
Sales Execution
- Carry out sales in accordance with pre-agreed monthly targets and budgets.
- Attend to customers visiting the showroom, initiate the sales process with them, pay attention to their needs, and offer qualified advice on product specifications.
- Maintain close contact with prospect customers, make sales calls, and visit them to suit their schedule and convenience.
- Introduce and follow up on suitable sales prospects.
- Participate in seasonal sales campaigns and promotions to maximize sales penetration.
Customer Service & Relationship Management
- Provide the highest degree of customer service and satisfaction at all times in accordance with the company's sales policies and procedures to maximize future recommended or repeat sales.
- Ensure that customers are aware of all available extras, accessories, and warranties.
- Notify customers of delays, changes in requirements and specifications, and other issues to ensure smooth conclusion of vehicle handover.
- Provide customers with qualified advice on vehicle finance and insurance facilities.
Documentation & Administration
- Prepare and maintain visit and call reports and logs highlighting salient features and advise the Manager of the same.
- Ensure pre-delivery inspections and proper documentation of the sales transaction.
- Ensure details of all vehicle transactions are accurately completed, recorded, and registered with sales administration, including payment and registration of the vehicle with the traffic department and invoicing.
- Maintain customer database and contribute towards the development of the prospects list.
Reporting & Performance Monitoring
- Report weekly and monthly on agreed performance data, comparing actual with targeted and budgeted performance.
- Keep abreast of competition in this segment of cars.
Qualifications & Experience
- Degree in any discipline or through automotive vocational route.
- 3 to 5 years of solid experience in the GCC market.
- Good knowledge of automobile sales gained through formal training or work experience.
Skills & Competencies
- Attention to detail and concern for quality.
- Dynamic and proactive personality.