وصف الوظيفة
Role Overview
Sales Advisor – Gymshark, located in Riyadh with Al Tayer Group.
Company Overview
At Al Tayer Insignia, your career is more than a job — it's a journey into the heart of luxury retail. For over 40 years, we've partnered with the world's most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you'll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow.
Role Purpose
To deliver excellent customer service by identifying customer needs, offering advice and demonstrating suitable products, building relationships with key customers, and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
Key Responsibilities
Customer Service & Engagement
- Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
- Identify customer needs through asking questions.
- Confidently recommend and demonstrate appropriate products.
- Recommend link products at every sale opportunity.
- Close the sale.
- Build relationships with key customers.
- Recruit customers for the database, accurately entering their details on the POS system.
Sales & Transactions
- Receive cash or payment in any authorized modes from customers.
- Issue receipts and bills against customer purchases.
- Provide professional cash point service.
Product & Store Management
- Demonstrate and maintain product knowledge, fashion trends, and in-store promotions at all times.
- Check stock levels daily and inform the store manager of depleting stocks in order to replenish and maintain optimum stock levels.
- Maintain clean and organized wrap stands, fitting rooms, and stock areas.
- Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Customer Care & Compliance
- Handle customer complaints professionally and efficiently, in line with the company after-sales policy.
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies.
- Maintain personal grooming standards as advised by the Store Manager.
Qualifications & Experience
- High School diploma or equivalent.