Sales Advisor - Dubai

Role Overview

Sales Advisor – Dubai at Al Tayer Group, Dubai, UAE. The role is responsible for planning, initiating and conducting the sales process with customers visiting the showroom or while on sales calls, and contributing to the achievement of sales targets.

Role Purpose

To execute sales activities in line with monthly targets and budgets, manage customer relationships throughout the sales cycle, ensure accurate transaction documentation, and deliver exceptional customer service to drive repeat business and referrals.

Key Responsibilities

Sales Execution

• Carry out sales in accordance with pre-agreed monthly targets and budgets.
• Attend to customers visiting the showroom, initiate the sales process with them, pay attention to their needs, and offer qualified advice on product specifications.
• Maintain close contact with prospect customers, make sales calls and visit them to suit their schedule and convenience.
• Introduce and follow up suitable sales prospects.
• Participate in seasonal sales campaigns and promotions to maximize sales penetration.

Customer Service & Relationship Management

• Provide the highest degree of customer service and satisfaction at all times in accordance with the company's sales policies and procedures to maximize future recommended or repeat sales.
• Ensure that the customer is aware of all available extras, accessories and warranties.
• Notify customers of delays, changes in requirements and specifications as needed, ensuring smooth conclusion of vehicle handover.
• Provide customers with qualified advice on vehicle finance and insurance facilities.

Reporting & Documentation

• Prepare and maintain visit and call reports or logs highlighting salient features and advise the Manager of the same.
• Report weekly and monthly on agreed performance data, comparing actual with targeted and budgeted performance.
• Ensure pre-delivery inspections and proper documentation of the sales transaction.
• Ensure details of all vehicle transactions are accurately completed, recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.

Market & Database Management

• Maintain customer database and contribute towards the development of prospects list.
• Keep abreast of competition in this segment of cars.

Qualifications & Experience

• Degree in any discipline or through automotive vocational route.
• 3–5 years of solid experience in fleet sales in the GCC market.
• Good knowledge of automobile sales gained through formal training or work experience.

Skills & Competencies

• Attention to detail and concern for quality.
• Dynamic and proactive personality.