وصف الوظيفة
Role Overview
Sales Advisor 1 at Abdul Latif Jameel, responsible for supporting sales functions and delivering customer-focused solutions within the automotive portfolio.
Company Overview
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT) region. The company represents some of the world's leading brands and has established extensive operations infrastructure across the region. From modest beginnings 75 years ago as a small trading business and Toyota distributorship in Jeddah, Saudi Arabia, Abdul Latif Jameel has built the largest vehicle distribution network in Saudi Arabia and accumulated comprehensive automotive expertise throughout the MENAT region. The company has diversified into new sectors that contribute to the infrastructure of life in the region while maintaining strong networks and long-established relationships.
Role Purpose
To assist in sales functions for the assigned portfolio by delivering sales strategies, engaging directly with customers to achieve monthly targets, adhering to company mission and values through standard operating procedures, and ensuring customer satisfaction and timely vehicle delivery.
Key Responsibilities
Sales Performance & Target Achievement
- Achieve assigned monthly sales targets for Toyota and accessories.
- Execute daily sales activities and efficient sales processes by engaging and coordinating business plans determined by portfolio management following standard sales procedures.
- Perform sales activities to ensure specific portfolio business performance targets are met in conjunction with portfolio management as required.
Customer Service & Satisfaction
- Identify and meet customer needs by providing efficient service and recommending products that best satisfy them through a Guest First mindset.
- Process inquiries, provide standard pricing quotes, delivery information, and correspondence related to complaints, deliveries, terms, order changes, service and related matters to close negotiations initiated by the sales team.
- Manage proactive guest complaints resolution and ensure customer satisfaction.
- Receive customer complaints requiring support from the sales team and resolve them as quickly as possible to maintain customer satisfaction.
Accessories & Order Management
- Follow up with the Accessories Department on additional accessories requested by customers by coordinating with the accessory salesman to meet customer needs.
- Coordinate the invoicing and payments process by following standard operating procedures to complete transactions accurately and in a timely manner.
Financing & Documentation
- Understand standard financing options to help customers make arrangements for loans or payments and ensure payments are completed and timely processed.
- Perform documentation procedures in legal government relation matters pertaining to the sales function by adhering to prescribed government rules and procedures to minimize legal implications to the business.
- Send vehicle registration forms and invoices to the Sales Coordinator to expedite vehicle release to the customer.
Training & Compliance
- Complete assigned product knowledge and soft skills training courses.
- Comply with Sales and Compliance standard operating procedures.
- Deliver vehicles on time to customers.
Reporting & Communication
- Submit daily sales performance reports to the Sales Supervisor for consolidation, review and appropriate action by portfolio management.
- Meet with the Sales Supervisor for updates on product knowledge, resolution of complaints and upgrading of sales strategies through regular discussion and information sharing to enhance confidence and performance.
- Attend team dialogues with the sales team to discuss sales target issues, customer complaints and improvement opportunities through regular team meetings.
Qualifications & Experience
- Bachelor's Degree or equivalent minimum qualification.
- Minimum 4 years in sales.
Skills & Competencies
- Time Management
- Active Learning
- Stress Tolerance
- Achievement/Effort
- Communication and Problem Solving
- Problem Sensitivity
- Inductive Reasoning
- Sales Related Skills
- Adaptability
- Collaboration
- Development of Self and Others
- Guest First
- Innovation
- Problem Solving
- Fluency in English and Arabic
Additional Information
- The role requires advanced knowledge of principles and processes for providing customer and personal services.
- The role requires knowledge of principles and methods for showing, promoting and selling products or services.
- The jobholder has direct impact over customer satisfaction and organizational profitability and sales target achievement.
- The jobholder works within the programs and policies of ALJ Motors and designs the job based on them.
- The jobholder supports retail in setting annual sales targets with respect to ALJ overall sales plan.
- Monthly supervision occurs over sales targets with limited authority over any discounts granted to customers.
- Performance is measured by Sales Achievement percentage, hours per year, NPS Score, Compliance percentage, and Delivery Lead-time.