Sales Administration Associate Analyst - UAE National - Cigna Healthcare

Role Overview

Sales Administration Associate Analyst at Cigna Healthcare. UAE-based role supporting the sales administration function for the healthcare organization.

Company Overview

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. The organization guides customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Role Purpose

Contributes to the Sales Administration job family in a support capacity. Provides specialist administrative and professional services to a sales organization, managing quote requests, account maintenance, and internal processes to ensure optimum service to clients and maximum effectiveness of sales operations.

Key Responsibilities

Quote and Proposal Management

• Manage quote requests and proposals from Quote tool for all regions, segments and channels.
• Support the ability to handle high volume of quotes from the regions.
• Design client proposals and offer the best suited options based on product mastery.

Administrative Operations

• Complete allocated quote requests by end of day and keep the team informed of any delays or challenges.
• Manage mailbox and document management functions.
• Support important sales projects.
• Enable the sales team by providing resource and support when they are away for meetings.

Stakeholder Management and Communication

• Respond to underwriters, brokers and clients' queries within stated turnaround time.
• Build trust and relationships with internal teams, brokers and clients.
• Maintain strong interpersonal skills with good verbal and written communication to internal and external clients.
• Communicate clearly via phone and email with internal and external partners.
• Build relations with internal departments to ensure all resources are utilized to the benefit of the client and broker, working within the regional benefits and reaching out to relevant service teams where necessary.

Salesforce and Reporting

• Manage Salesforce systems, reports and internal calls.
• Provide highest levels of customer service, striving for first contact resolution and responding within given timelines in written or verbal format.

Process Improvement and Team Support

• Contribute towards building and improvement of internal processes and guidelines.
• Work collaboratively within the support and broader sales team.
• Actively support other team members to enable all team goals to be achieved.
• Demonstrate team player mentality and solution-oriented approach.
• Exercise business awareness and prioritisation.
• Exercise proactiveness and take accountability.

Skills & Competencies

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication ability.
• Product knowledge and mastery to design appropriate client solutions.
• Salesforce system proficiency.
• High efficiency and accuracy in administrative tasks.
• Ability to manage high volume of work.
• Solution-oriented mindset.
• Business awareness and prioritisation capability.
• Proactive approach and accountability.

Additional Information

• Working pattern: Monday to Friday, ideally in line with UAE and Africa timings.
• This role is for UAE Nationals only.
• Cigna is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
• For reasonable accommodation requests related to the online application process, contact SeeYourselfEMEA@cigna.com.