Sales Account Manager - Production Printing

Role Overview

Sales Account Manager - Production Printing at GCG Enterprise Solutions (Ghobash Group), a leading Office Automation Solutions provider established in 1982 serving the UAE and wider region.

Company Overview

GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. The company partners with leading technology vendors to create bespoke solutions and services for key industry sectors.

Role Purpose

Manage and develop customer accounts to achieve sales targets, increase market share, and maintain long-term business relationships. Identify new business opportunities, prepare proposals, negotiate contracts, and ensure customer satisfaction while coordinating with internal teams to deliver effective solutions.

Key Responsibilities

Account Management

• Develop and maintain strong relationships with existing customers.
• Develop and retain strategic customer relationships.
• Coordinate with technical, service, and logistics teams to ensure customer satisfaction.
• Maintain high customer satisfaction levels.

Sales Development

• Identify and pursue new business opportunities.
• Generate new business opportunities and revenue streams.
• Achieve assigned sales targets and KPIs.
• Achieve annual sales revenue targets.
• Increase profitability of assigned accounts.
• Improve gross margin performance.

Business Development & Proposals

• Prepare quotations, proposals, and contracts.
• Conduct customer visits, presentations, and product demonstrations.
• Negotiate contracts.

Market Intelligence

• Monitor market trends and competitor activities.
• Enhance company brand awareness in the market.

Reporting & Administration

• Prepare sales forecasts and periodic reports.
• Ensure timely submission of sales reports and forecasts.
• Maintain accurate CRM and customer records.
• Follow up on payments and account receivables.
• Support collection of outstanding payments.
• Ensure compliance with company policies and procedures.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Marketing, Sales, or related field.
• 2–3 years of experience in B2B sales or account management.

Skills & Competencies

• Strong sales and negotiation skills.
• Excellent communication and presentation skills.
• Customer relationship management.
• Market analysis and business development.
• Proficiency in CRM systems.