وصف الوظيفة
Role Overview
Room Service Manager at Hilton. This role manages daily operations for the hotel's in-room dining service, delivering exceptional dining experiences directly to guests' rooms and creating memorable moments throughout their stay.
Role Purpose
Lead room service operations to deliver exceptional guest experiences while driving revenue growth, maintaining regulatory compliance, and building a high-performing team.
Key Responsibilities
Operations & Service Standards
- Manage outlet operations, including guest service standards, product quality, inventory, cost controls, and profitability.
- Monitor service and product quality to ensure consistency and excellence.
- Enforce policies and procedures across all room service activities.
Guest Experience & Quality
- Assess guest satisfaction and address issues promptly.
- Identify opportunities to continuously improve the dining experience.
- Deliver memorable experiences that enhance each guest's stay.
Team Leadership & Development
- Supervise, coach, and mentor team members.
- Conduct performance evaluations and provide professional development opportunities.
- Recognize achievements to build, retain, and engage a high-performing team.
- Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards.
Revenue & Marketing
- Implement innovative marketing strategies and promotional initiatives.
- Develop and execute up-selling techniques to maximize food and beverage sales.
- Optimize profitability through strategic marketing and revenue management.
Regulatory Compliance
- Maintain compliance with health, safety, and sanitation regulations.
- Uphold alcohol awareness regulations.
- Ensure the highest standards of guest and team member wellbeing.
Additional Information
Hilton is a global leader in hospitality recognized as a World's Best Workplace by Great Place to Work and Fortune. The company has welcomed more than 3 billion guests worldwide and operates a suite of world-class brands committed to setting new standards for the future of travel.
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