Room Attendant

Role Overview

Room Attendant at IHG Hotels & Resorts. You will maintain the highest standards of cleanliness, comfort, and service in guest rooms, ensuring every stay feels like home.

Role Purpose

To clean and service assigned guest rooms to brand standards, ensuring all rooms are inspected, ready for guest arrival on time, and that guests experience memorable stays in spotless, well-maintained spaces.

Key Responsibilities

Room Cleaning & Servicing

• Clean and service assigned guest rooms to brand standards.
• Make beds and change linens.
• Dust and vacuum all surfaces.
• Replenish guest amenities.
• Ensure all rooms are cleaned, inspected, and ready for guest arrival on time.

Maintenance & Reporting

• Report any maintenance issues, damage, or lost and found items promptly to the supervisor.

Supply Management

• Restock trolleys and housekeeping supplies at the end of each shift.

Health, Safety & Compliance

• Follow all health, safety, and hygiene procedures.
• Ensure proper use of cleaning chemicals and protective equipment.
• Respect guest privacy and handle guest belongings with care and integrity.

Special Projects & Coordination

• Assist with special cleaning projects, deep cleaning, or public area cleaning as required.
• Coordinate with the front office and engineering teams to ensure seamless service.
• Uphold IHG's brand service standards and deliver genuine hospitality in every interaction.

Qualifications & Experience

• Previous experience in housekeeping within a hotel environment is preferred but not mandatory.

Skills & Competencies

• Keen eye for detail, cleanliness, and organization.
• Physically fit and able to handle repetitive tasks and a fast-paced environment.
• Positive attitude and team spirit.
• Willingness to learn.
• Basic English communication skills; additional languages are a plus.

Additional Information

• Flexibility to work varied shifts, including weekends and public holidays.
• Supportive and inclusive work environment.
• Comprehensive training and opportunities to grow within IHG Hotels & Resorts.
• Recognition programs and career development pathways.
• Competitive salary and benefits aligned with industry standards.