وصف الوظيفة
Role Overview
Room Attendant at Banyan Tree Dubai, part of Accor's Banyan Group. You will be responsible for ensuring guest rooms and suites are cleaned, maintained, and presented to the highest luxury standards, creating a welcoming, comfortable, and immaculate environment for every guest.
Company Overview
Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group's diversified portfolio includes 10 global brands: Banyan Tree, Angsana, Cassia, Dhawa, Laguna, Homm, Garrya, Folio, and two new Banyan Tree brand extensions—Escape and Veya. Established in 2008, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. It operates over 70 hotels in 17 countries with over 50 new properties in the pipeline. Banyan Tree Dubai is a lively, island escape fronted by 500 meters of pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. The property boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center, and 7 dining options.
Role Purpose
You will deliver consistent attention to detail, discretion, and service excellence in line with the Banyan Tree brand, playing a key role in creating a welcoming, comfortable, and immaculate environment for every guest.
Key Responsibilities
Room Cleaning & Preparation
- Clean, service, and maintain guest rooms and suites according to brand standards.
- Make beds, change linens, and ensure rooms are fully refreshed.
- Clean bathrooms, replenish amenities, and ensure all surfaces are spotless.
- Ensure rooms are well-presented, tidy, and ready for guest arrival or return.
Guest Service
- Respond promptly and professionally to guest requests.
- Provide additional amenities or items as required.
- Respect guest privacy and always maintain discretion.
- Report any guest concerns or unusual observations to supervisors.
Public Area Support
- Assist with cleaning and maintenance of corridors, service areas, and back-of-house spaces.
- Support housekeeping team in maintaining overall hotel cleanliness standards.
Turn-down Service
- Provide evening turndown service where required.
- Ensure rooms are refreshed, lights adjusted, and amenities prepared for guest comfort.
Health, Safety & Hygiene
- Follow all housekeeping hygiene, safety, and sanitation procedures.
- Use cleaning chemicals and equipment correctly and safely.
- Ensure proper handling of guest belongings and Lost & Found procedures.
- Maintain clean and organised housekeeping trolleys and storage areas.
Quality & Standards
- Ensure all rooms meet luxury cleanliness and presentation standards.
- Report maintenance issues or defects promptly.
- Follow SOPs and daily cleaning schedules accurately.
Qualifications & Experience
- Previous housekeeping experience in a luxury hotel or resort preferred.
- Understanding of cleaning standards and procedures is an advantage.
- Ability to work in a physically active role.
- Basic communication skills in English preferred.
Skills & Competencies
- Strong attention to detail.
- Guest-focused mindset.
- Reliability and punctuality.
- Ability to follow instructions.
- Good physical stamina.
- Team player attitude.
- Discretion and professionalism.
- Positive and hardworking approach.
Additional Information
At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing, with opportunities for professional growth within an inspiring environment where genuine care for guests and colleagues is at the heart of everything we do.