وصف الوظيفة
Role Overview
Room Attendant position at Anantara Al Jabal Al Akhdar Resort, a luxury hotel and resort operated by Anantara Hotels & Resorts.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture with authentic hospitality at its core. Founded in 2001 in Thailand, the company has expanded worldwide to captivating destinations including pristine beaches, private islands, ancient sites, and vibrant cities. The brand is inspired by the Sanskrit word meaning "without end," embodying freedom, movement, and harmony.
Role Purpose
To maintain the highest standards of cleanliness and guest service in all guest rooms and housekeeping areas, ensuring guest satisfaction and adherence to hotel Standard Operating Procedures and health and safety requirements.
Key Responsibilities
Guest Room Cleaning & Maintenance
- Ensure all guest rooms are properly cleaned at all times in line with the hotel's Standard Operating Procedures.
- Provide turn-down service of guest rooms based on prescribed standards.
- Clean and take care of all working equipment used in your duties.
- Remove room service trays from rooms and place them in the service area.
- Report any damage or loss in a guest room immediately after being found.
Health & Safety Compliance
- Ensure health and safety requirements are adhered to at all times.
- Maintain personal knowledge of the correct usage of all chemicals used in Housekeeping.
- Contribute positively to security awareness throughout the hotel.
- Report suspicious persons, sleep outs, and "Do Not Disturb" incidents to housekeeping management.
Inventory & Linen Management
- Maintain records for linen inventory, uniforms, and other items as applicable.
- Ensure par levels of linen, towels, and uniforms are current and in line with inventory.
- Provide for cleanliness and maintenance of floor pantries, service areas, and floor trolleys.
Guest Service & Special Requests
- Ensure VIP requirements are met.
- Ensure all special requests are met, with particular reference to families visiting the resort with children.
- Carry out and deliver special requests on time, exceeding guest expectations where possible.
Reporting & Administrative Duties
- Ensure lost and found articles are processed properly and correct logs are maintained.
- Make room status reports.
- Report any incidents to the appropriate manager when warranted.
Sustainability & Cost Management
- Follow and recommend measures to minimize wastage of materials and amenities used in the department.
Sales & Revenue
- Contribute positively to sales activities and maximize sales opportunities.
- Maintain knowledge of hotel products, services, and facilities.
Training & Communication
- Attend departmental daily briefing, housekeeping communication meetings, and other training sessions.
- Perform other duties assigned by your supervisor.