وصف الوظيفة
Role Overview
Role in The Restaurant - F&B (PFH) at Emaar. This position ensures exceptional dining experiences in a highly empowered environment.
Role Purpose
Represent the Emaar brand throughout the guest journey to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants by delighting them from welcome until farewell.
Key Responsibilities
Service Operations
- Conduct all operational tasks in F&B Service while living up to service standards and procedures.
- Go the extra mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
Guest & Team Relations
- Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
Qualifications & Experience
- Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred.
- A minimum of one-year experience in a similar position in a 5-star hospitality company.
Skills & Competencies
- Genuine service personality, with high EQ.
- Strong command of both written and spoken English is required; additional language is an asset.
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
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