Role in The Restaurant -F&B (AFR)

Role Overview

Role in The Restaurant - F&B (AFR) with Emaar. This position is based in the restaurant and food & beverage service environment.

Company Overview

Emaar is an organization built on core values of Customer Focus, Ownership Mindset, Fast Paced execution, Talent and Tenacity, and Adaptability. The company prioritizes delivering flawless products, services and experiences, driving efficiency and effectiveness across all operations, and fostering a team culture of high energy and positivity.

Role Purpose

This role exists to ensure exceptional dining experiences in a highly empowered environment. You will represent the brand throughout the guest journey, delivering a flawless dining experience and turning each guest into a happy fan of the restaurant.

Key Responsibilities

Service Operations

• Conduct all operational tasks in F&B Service while upholding service standards and procedures.
• Deliver service that goes the extra mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.

Guest Experience & Communication

• Represent the brand throughout the guest journey from welcome until farewell.
• Delight guests to ensure each becomes a happy fan of the restaurant.
• Proactively communicate with fellow Ambassadors, always with the guest's interests at heart.

Qualifications & Experience

• Minimum of a high school diploma required; College degree in Hotel Management or a related field is preferred.
• Minimum of one year of experience in a similar position in a 5-star hospitality company.

Skills & Competencies

• Genuine service personality with high emotional intelligence.
• Strong command of both written and spoken English required.
• Additional language skills are an asset.
• Customer Focus mindset.
• Drive for Results.
• Learning orientation.
• Resilience.
• Adaptability.