Role in Lobby Lounge (VAJ)

Role Overview

Lobby Lounge position at Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences and wholly-owned subsidiary of Emaar Properties PJSC.

Company Overview

Emaar Hospitality Group is an innovative, agile and influential leader in hospitality. Vida Hotels and Resorts, under the portfolio of Emaar Hospitality Group, is a refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs and leisure travelers. Each Vida Hotel is always located where guests need to be and brings out the brand's pillars in a unique and unconventional manner while focusing on the communities in which they operate. The Dubai-born lifestyle hub has become a trend-setter for the region's fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. The brand is repeatedly recognized as "Best Boutique Hotel" under several national and international titles.

Role Purpose

Ensure exceptional dining experiences in a highly empowered environment. Represent the brand throughout the guest journey to deliver a flawless dining experience and delight each guest from welcome until farewell, ensuring they become happy fans of the restaurants.

Key Responsibilities

Service Delivery

• Conduct all operational tasks in Food & Beverage Service while living up to service standards and procedures.
• Go the extra mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.

Stakeholder Management

• Proactively communicate with fellow Ambassadors, always with the Guest's interests at heart.

Qualifications & Experience

• Minimum of a high school diploma required.
• College degree in Hotel Management or a related field is preferred.
• Minimum of one year of experience in a similar position in a 5-star hospitality company.

Skills & Competencies

• Genuine service personality with high emotional intelligence.
• Strong command of both written and spoken English required; additional languages are an asset.
• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.

Additional Information

Performance will be measured against delivery of operational Food & Beverage Service tasks, going the extra mile, preventing complaints and ensuring service recovery, and proactively communicating with team members with guest interests at heart.