Role in In Room Dining -F&B (VAJ)

Role Overview

In Room Dining – F&B position with Emaar Hospitality Group. This role ensures exceptional dining experiences in a highly empowered environment, representing the brand throughout the guest journey to deliver flawless dining experiences.

Role Purpose

Ensure that each guest becomes a happy fan of the restaurants by delighting them from welcome until farewell, while representing the brand and delivering flawless dining experiences in a highly empowered environment.

Key Responsibilities

Service Delivery

• Conduct all operational tasks in F&B Service while living up to service standards and procedures.
• Go the extra mile where possible.
• Deliver exceptional dining experiences in a highly empowered environment.

Guest Experience & Complaint Management

• Prevent complaints and ensure adequate service recovery where needed.
• Ensure that each guest becomes a happy fan of the restaurants.

Team Communication

• Proactively communicate with fellow Ambassadors, always with the guest's interests at heart.

Qualifications & Experience

• Minimum of a high school diploma required; college degree in Hotel Management or a related field is preferred.
• Minimum of one year of experience in a similar position in a 5-star hospitality company.
• Genuine service personality with high emotional intelligence (EQ).
• Strong command of both written and spoken English required; additional languages are an asset.

Skills & Competencies

• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.

Additional Information

Emaar Hospitality Group values Customer Focus, Ownership Mindset, Fast Paced execution, Talent and Tenacity, and Adaptability in all team members.