Role in General Telephones (VAJ)

Role Overview

Role in General Telephones (VAJ) at Emaar, a premier global provider of enriching, personal and memorable lifestyle experiences in the hospitality sector, located in Dubai.

Company Overview

Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Created in 2007, the group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is the Official Hotel and Hospitality Partner of Expo 2020 Dubai.

Role Purpose

Ensure exceptional guest experience in a highly empowered environment. Represent the brand throughout the guest journey to deliver a flawless stay experience. Delight each guest from check-in until check-out and ensure they become happy fans of the rooms and other facilities.

Key Responsibilities

Front Office Operations

• Conduct all operational tasks in front office while living up to service standards and procedures.
• Prevent complaints and ensure adequate service recovery where needed.

Guest Experience & Service Delivery

• Go the extra mile where you can.
• Proactively communicate with fellow ambassadors, always with the guest's interests at heart.

Qualifications & Experience

• Minimum 4 years' experience in hospitality industry.
• Minimum 2 years' experience in a supervisory role or similar experience in a 5-star hospitality industry.
• Minimum 1–3 years' experience in a similar position in a 5-star hospitality company.
• High school diploma required; college degree in hotel management or a related field preferred.

Skills & Competencies

• Genuine service personality with high emotional intelligence.
• Customer-first orientation.
• Drive for results.
• Learning capability.
• Resilience.
• Adaptability.

Additional Information

Emaar's core values emphasize customer focus, ownership mindset, fast-paced execution, talent and tenacity, and adaptability. The organization prioritizes delivering on promises, efficiency and effectiveness, quick evolution and adaptation, high energy and positivity, and challenging conventional wisdom.