Role in General Spa (VAJ)

Role Overview

General Spa role at Emaar, a position within the hospitality and wellness sector. The role delivers spa services and guest experiences across Emaar properties.

Company Overview

Emaar is founded on core values of Customer Focus, Ownership Mindset, Fast Paced delivery, Talent and Tenacity, and Adaptability. The company prioritizes flawless products, services and experiences, drives efficiency into every corner of the business, evolves and adapts quickly, builds teams of high-energy talent, and challenges the status quo to develop future-focused offerings.

Role Purpose

To ensure exceptional guest experiences in a highly empowered environment. Represent the brand throughout the guest journey, deliver flawless service, and delight guests with the complete range of spa treatments delivered to the highest possible standards. Ensure each guest becomes a happy fan of the hotel from welcome until farewell.

Key Responsibilities

Operations & Standards

• Ensure all operational tasks are conducted in line with service standards and procedures.
• Deliver the complete range of spa treatments to the highest possible standards.

Guest Experience & Service Recovery

• Go the extra mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.

Stakeholder Communication

• Proactively communicate with fellow Ambassadors, always with the guest's interests at heart.

Qualifications & Experience

• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Recognized qualification in Spa Therapy (required for therapists).
• Minimum of high school diploma required; College degree in Hotel Management or related field preferred.

Skills & Competencies

• Genuine service personality with high emotional intelligence.
• Strong command of written and spoken English; additional languages are an asset.
• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.