Role in General Recreation (VAJ)

Role Overview

General Recreation role at Emaar Hospitality Group, reporting to the Kids Club function in a 5-star hospitality environment.

Role Purpose

Ensure exceptional guest experiences by supervising and conducting children's activities both indoors and outdoors year-round. Represent the brand throughout the guest journey to deliver flawless service, uphold EHG standards across all kids club associates and areas, and transform each guest into a loyal advocate through consistent delight from arrival to departure.

Key Responsibilities

Guest Experience & Service Delivery

• Deliver flawless service experiences that represent the brand throughout the guest journey.
• Ensure each guest becomes a happy fan of the hotel by delighting them from welcome until farewell.
• Go the extra mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.
• Ensure all operational tasks are conducted in line with service standards and procedures.

Kids Club Operations & Supervision

• Supervise and conduct children's activities both indoor and outdoor year-round.
• Ensure that all kids club associates, areas and activities adhere to the highest EHG standards.

Team Communication & Collaboration

• Proactively communicate with fellow Ambassadors, always with the guests' interests at heart.

Qualifications & Experience

• Minimum of one year of experience in a similar position in a 5-star hospitality company.
• Minimum of a high school diploma required; college degree in Hotel Management or a related field is preferred.
• Strong command of both written and spoken English required; additional language is an asset.

Skills & Competencies

• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.
• Genuine service personality with high emotional intelligence.

Additional Information

Emaar Hospitality Group operates from a company culture built on five core values: Customer Focus (customers are the number one priority with emphasis on delivering flawless products, services and experiences); Ownership Mindset (attention to detail, efficiency and effectiveness across all operations); Fast Paced (speed and quick evolution with willpower and passion to deliver extraordinary results); Talent and Tenacity (high-energy team approach with great pooled talent); and Adaptability (keeping up with times, disrupting status quo, and developing future-focused services).