وصف الوظيفة
Role Overview
Front Office role (VUQ) with Emaar, focused on delivering exceptional guest experience in a highly empowered hospitality environment.
Role Purpose
Ensure exceptional guest experience throughout the guest journey by representing the brand with excellence from check-in through check-out, delivering flawless stay experiences and turning guests into loyal advocates of the rooms and facilities.
Key Responsibilities
Guest Experience & Service Delivery
- Deliver flawless stay experiences that delight guests from check-in until check-out.
- Conduct all operational tasks in Front Office while maintaining service standards and procedures.
- Go the extra mile to exceed guest expectations.
- Prevent complaints and ensure adequate service recovery where needed.
Stakeholder Communication
- Proactively communicate with fellow Ambassadors with the guest's interests at heart.
- Represent the brand throughout the guest journey.
Qualifications & Experience
- Minimum 4 years' experience in the Hospitality industry.
- Minimum 2 years' experience in a Supervisory role or similar experience in a 5-star hospitality industry.
- Minimum 1–3 years' experience in a similar position in a 5-star hospitality company.
- Minimum high school diploma required; College degree in Hotel Management or a related field is preferred.
Skills & Competencies
- Genuine service personality with high emotional quotient.
- Put Customer First.
- Drive for Results.
- Learning.
- Resilience.
- Adaptability.
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