Revenue Management Systems Officer

Role Overview

Product Specialist – Cargo Digital Systems at Etihad Airways, supporting the delivery, enhancement, and day-to-day evolution of Etihad Cargo's digital platforms and commercial systems ecosystem.

Company Overview

Etihad Airways is the UAE's national airline, connecting people across continents and cultures from its hub in Abu Dhabi. The organization is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.

Role Purpose

Support the delivery, enhancement, and continuous evolution of Etihad Cargo's digital platforms and commercial systems ecosystem, with a strong focus on the Cargo Booking Website, API integrations, and internally developed digital applications. Work closely with Product Owners, Cargo business stakeholders, DT&I, vendors, and development teams to gather requirements, define solutions, coordinate deliveries, perform testing, and drive product improvements. The role combines product analysis, business process understanding, technical coordination, and hands-on support for digital product development initiatives in an Agile environment.

Key Responsibilities

Product Delivery & Coordination

• Prioritize and coordinate the delivery of bug fixes, enhancements, and new releases for Cargo systems in collaboration with DT&I and Cargo stakeholders across Commercial and Operations.
• Support the delivery of enhancements, fixes, integrations, and new features across Etihad Cargo digital platforms and Cargo systems.
• Assist in the design, coordination, and delivery of small internal applications, automation tools, and operational support solutions.

Cargo Booking Website & Digital Platforms

• Act as a key contributor for the Etihad Cargo Booking Website, supporting feature enhancements, business requirements gathering, testing activities, and coordination with vendors and developers.
• Support integration projects between Cargo systems, customer platforms, and third-party applications.

Requirements & Process Management

• Gather and document business requirements from Commercial, Revenue Management, Pricing, Sales, Operations, Customs, and Ground Handling stakeholders.
• Translate business requirements into user stories, functional specifications, acceptance criteria, and process flows.
• Coordinate closely with DT&I teams, vendors, and developers to ensure requirements and priorities are clearly understood.

Agile & Backlog Management

• Support backlog refinement, sprint planning, demos, and retrospectives.

Testing & Quality Assurance

• Perform User Acceptance Testing (UAT), regression testing, and validation of delivered functionalities.
• Track defects, support issue analysis, and coordinate resolution activities with vendors and technical teams.

Monitoring & Optimization

• Support monitoring of product usage, operational KPIs, and user feedback to identify improvement opportunities.
• Contribute to UX improvements by supporting the design of intuitive and efficient user workflows.

Technical Support & Analysis

• Support lightweight technical activities such as data analysis, API testing, configuration validation, and basic scripting and automation initiatives.

Documentation & Compliance

• Assist in maintaining documentation including release notes, process documentation, test scenarios, and knowledge articles.
• Ensure solutions comply with Etihad standards related to security, governance, and operational reliability.

Qualifications & Experience

• Bachelor's degree in Computer Science, Engineering, Information Systems, Data Analytics, or related discipline.
• Minimum 3 years of experience in product analysis, digital products, system support, or business systems environments, preferably within cargo, aviation, logistics, or e-commerce industries.
• Good understanding of Agile methodologies such as Scrum or SAFe.
• Experience in User Acceptance Testing (UAT), defect management, and release coordination.

Skills & Competencies

• Familiarity with web technologies such as JavaScript, React, APIs, JSON, or modern web applications is preferred.
• Experience supporting digital platforms, customer portals, or API integrations is an advantage.
• Basic knowledge of SQL, Python, Power BI, or automation tools is advantageous.
• Strong analytical thinking and structured problem-solving skills.
• Excellent communication and stakeholder coordination abilities.
• Ability to work across business and technical teams in a collaborative environment.