Revenue Assurance Manager

Role Overview

Revenue Assurance Manager at webook.com, Saudi Arabia's #1 event ticketing and experience booking platform. The role ensures accuracy, completeness, and timely reconciliation of revenue across webook.com's platforms and payment channels.

Company Overview

webook.com is Saudi Arabia's #1 event ticketing and experience booking platform in terms of technology, features, and agility. The company serves some of the largest mega events in the Kingdom and has surpassed over 2 billion in sales.

Role Purpose

Oversee revenue controls, investigate discrepancies, monitor settlements, and work with Finance, Operations, Commercial, and Technology teams to prevent revenue leakage and improve reporting across all platforms and payment channels.

Key Responsibilities

Revenue Assurance and Controls

• Oversee the revenue assurance process from platform transactions and billing through to collection, settlement, and accounting.
• Verify that fees, commissions, discounts, and other charges are accurately applied in line with approved contracts and commercial terms.
• Identify missing, duplicate, or incorrectly recorded transactions, investigate root causes, and coordinate corrective actions.
• Establish and maintain documented controls, reconciliation procedures, and escalation processes.

Reconciliations and Settlements

• Reconcile platform transaction records with payment gateway reports, bank receipts, and general ledger balances.
• Monitor settlements from payment providers, investigate delays and deductions, and follow up on outstanding amounts.
• Review refunds, cancellations, and chargebacks to ensure accurate processing and accounting.
• Validate organizer and partner settlement calculations against contractual terms and supporting transaction records.
• Maintain an ageing analysis of unreconciled items and ensure timely resolution.

Revenue Accounting and Reporting

• Coordinate with the accounting team to ensure revenue is recorded in accordance with approved accounting policies and applicable standards.
• Support month-end closing through reconciliations, supporting schedules, and proposed adjustments.
• Prepare reports on revenue discrepancies, outstanding settlements, payment processing fees, and amounts recovered.
• Analyze revenue movements and highlight unusual trends or control exceptions to the Finance Director.
• Provide supporting documentation for internal and external audits.

Systems and Process Improvement

• Work with Technology and Data teams to improve transaction data quality and consistency across platforms and the ERP.
• Develop automated reconciliations and exception reports to reduce manual work and improve accuracy.
• Review new payment channels, products, and commercial arrangements to ensure appropriate revenue controls are in place before launch.
• Coordinate corrective actions across departments and monitor recurring issues through to resolution.

Qualifications & Experience

• Bachelor's degree in Accounting, Finance, or a related discipline.
• At least 8 years of relevant experience in accounting, revenue operations, reconciliations, or financial control, including supervisory responsibilities.
• Practical experience in revenue accounting, payment settlements, accounts receivable, and month-end closing.
• Strong understanding of internal controls and reconciliation processes.
• Experience in payment services, fintech, e-commerce, ticketing, or another high-volume transaction environment is preferred.
• Professional qualifications such as CPA, ACCA, or CMA are an advantage.

Skills & Competencies

• Advanced Excel skills and experience working with ERP systems.
• Strong analytical skills and the ability to investigate large volumes of transaction data.
• High attention to detail and effective problem-solving skills.
• Ability to coordinate across teams and resolve issues within agreed deadlines.
• Clear communication and reporting skills.
• Experience with Odoo, Power BI, or automated reconciliation tools is an advantage.